How Our Network Works

Who will you talk to?

You will talk with an independent plumbing provider in our network. That person runs or works for a local business. Smartdont Plumbing makes the introduction. The provider handles the rest.

What happens when you call?

Expect a few plain questions. What is going on? Where in the house? Is water still running? Have you shut off the main valve? Answers help the provider decide how to help and what to bring.

If you are not sure where the shutoff is, say so. Many providers can talk you through it.

Availability differs from one provider to the next. Request a callback to check who can respond.

What should you ask a plumber?

Good questions make good jobs. Try these:

• Are you licensed and insured for this work?
• Can you explain what you think is wrong?
• What will the quote include, and what could change it?
• Will you put the price in writing first?
• How can I prevent this from happening again?

A good answer is clear and specific. A weak answer is vague or rushed.

What are the red flags?

• A price that changes with no explanation
• Demands for full payment before work starts
• No written quote
• Pressure to decide on the spot
• Refusing to say what caused the problem

If you see one, pause. You can always ask another provider.

You are in control

Talking to a provider does not lock you in. You can ask questions, compare quotes, and say no. Take notes during the conversation, and keep any written quote somewhere safe. Stay ahead of clogs by asking for upkeep tips once the repair is done.

Ready to talk to a plumber?

Request a callback to check provider availability, or send a request and compare your options.

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